Practitioner Terms & Conditions

Bloodwork Studio is a professional tool intended solely for qualified health practitioners (including but not limited to medical practitioners, naturopaths, nutritionists and other licensed or appropriately trained clinicians). By creating an account you represent and warrant that you hold the qualifications, registrations, professional indemnity insurance and authorities required to practise in your jurisdiction, and that you will maintain them for as long as you use the service.

The software is not intended for use by patients or members of the public, and no patient accounts are provided. You must not permit any client, patient or other third party to access or use your account.

If your registration, licence or authority to practise is suspended, restricted or cancelled, you must stop using the service for clinical purposes and notify us.

All outputs of Bloodwork Studio — including marker analysis, optimal-range comparisons, treatment plan drafts, wellbeing reports, product and protocol suggestions, qualification assessments and drafted clinical notes — are decision-support aids and general educational information only. They do not constitute medical advice, diagnosis, treatment, or a prescription, and must never be presented as such.

The practitioner-patient relationship exists solely between you and your client. Bloodwork Studio is not a party to that relationship, does not practise medicine, and accepts no clinical responsibility for any client outcome.

You remain solely and fully responsible for every clinical decision. Every output must be independently reviewed, verified and exercised through your own professional judgement before being applied to, or shared with, any client. You must not rely on the software as a substitute for your own assessment, pathology interpretation, prescribing judgement or clinical training.

Reference and 'optimal' ranges shown in the software are drawn from published functional-medicine literature and may not be appropriate for every individual. They are provided for orientation only.

The product catalogue, protocol library and qualification features are informational tools. Inclusion of a product or protocol is not a recommendation, endorsement or direction to prescribe, supply or administer it.

You are solely responsible for determining whether any product, compound, supplement, peptide or medicine is lawful and appropriate for your client in your jurisdiction, including compliance with therapeutic goods, medicines, poisons and compounding regulations (such as the Therapeutic Goods Act 1989 (Cth) and state drugs and poisons legislation in Australia), prescribing rights, and advertising rules that apply to your profession.

Any 'qualifies / more information / not suitable' assessment is a screening aid only. It is not a prescribing decision and does not establish that supply of any product is safe, lawful or clinically appropriate.

Some catalogue content is imported from third-party sources or drafted by AI. We do not warrant its accuracy, currency or completeness. Protocols marked as awaiting prescriber review must not be acted on until your prescriber has reviewed and approved them.

Parts of the service use artificial intelligence to extract data from uploaded reports and to draft analyses, plans, notes and suggestions. AI systems can make errors, omit information, misread source documents or generate plausible-sounding but incorrect content.

You agree to check every extracted value against the original pathology report and to review every generated plan, note and report in full before relying on it or sharing it with a client or another practitioner. Drafted clinical notes pasted into your practice software become your clinical record and your sole responsibility.

You are responsible for obtaining all consents required by law (including privacy and health-records legislation such as the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ), where applicable) before uploading any client information, documents or pathology reports.

You must only upload data you are lawfully entitled to hold and process, and you are responsible for the accuracy and currency of the data you enter, including client allergies, medications, conditions and concerns — outputs are only as reliable as the information supplied.

You are responsible for keeping your account credentials confidential, for all activity under your account, and for promptly revoking any shared report links that should no longer be accessible.

Reports branded with your clinic's details are your responsibility: you warrant that your branding, claims and contact details are accurate and lawful, that reports you give to clients have been reviewed by you first, and that any product recommendations shown to clients have been personally approved by you.

You must not use the service to advertise, promote or supply therapeutic goods in a manner that breaches applicable law, including restrictions on advertising prescription-only substances.

The service is provided 'as is' and 'as available' without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability or non-infringement.

To the maximum extent permitted by law, Bloodwork Studio and its operators, officers and contractors exclude all liability for any loss or damage arising from use of, or inability to use, the service — including (without limitation) clinical outcomes, misdiagnosis, prescribing or treatment decisions, adverse reactions, regulatory action against you, loss or corruption of data, loss of revenue or goodwill, and claims made by your clients — whether in contract, tort (including negligence), under statute or otherwise.

Where liability cannot be excluded by law (including under the Australian Consumer Law), it is limited, at our election, to resupplying the service or paying the cost of resupply, and in all other cases to the amount you paid for the service in the 12 months preceding the claim, or AUD $100 if you paid nothing.

You acknowledge that the fees (if any) for the service reflect this allocation of risk, and that clinical risk rests with the practitioner, not the software provider.

You indemnify and hold harmless Bloodwork Studio, its operators, officers, employees and contractors from and against all claims, damages, losses, fines, penalties and expenses (including reasonable legal fees) arising out of or connected with: (a) your clinical use of, or reliance on, any output of the service; (b) your prescribing, dispensing, recommending or supplying of any product to any person; (c) data you upload, including any claim that you lacked consent or authority to process it; (d) your breach of these terms or of any applicable law or professional obligation; or (e) reports, plans, notes or links you provide to clients or third parties.

Client records you upload are stored securely and are visible only to you, members of clinics you belong to, and system administrators where required to operate the service.

You retain ownership of your data. We do not sell client data or use identifiable client information for any purpose other than providing the service to you.

Uploaded documents may be processed by AI sub-processors solely to extract the data you request. Do not upload data if you are not authorised to permit that processing.

The service maintains an activity log of actions taken under your account for security and audit purposes. You are responsible for exporting any records you are legally required to retain before closing your account.

We own all intellectual property in the service, including the software, design, and compiled libraries, excluding your data and your clinic branding. You are granted a non-exclusive, non-transferable, revocable licence to use the service for your own practice while your account is active.

You must not copy, resell, sublicense, scrape, or create derivative works from the service, its protocol library or its product catalogue, except for reports and notes generated for your own clients in the ordinary course of your practice.

You must not misuse the service, attempt to access another clinic's or practitioner's data without authorisation, probe or bypass security controls, reverse-engineer the service, or upload unlawful, misleading or malicious content.

We may suspend or terminate access immediately, without liability, where we reasonably believe these terms have been breached, where required by law, or where continued access poses a risk to clients, other users or the service. You may stop using the service at any time; sections intended to survive termination (including liability, indemnity and intellectual property) do so.

We may update these terms from time to time. Continued use of the service after notice of a change constitutes acceptance of the updated terms.

These terms are governed by the laws of Queensland, Australia, and the courts of that jurisdiction have exclusive jurisdiction, except where mandatory local law provides otherwise.

If any provision is held unenforceable, the remainder of the terms continues in force. These terms, together with any privacy notice we publish, are the entire agreement between you and us regarding the service.